For Private Lessons:

If you know you miss a lesson, simply notify us at least 24 hours in advance through the Parent Portal or by contacting the front desk. You'll receive a make-up credit that can be used within 30 days, subject to teacher availability.

For Classes:

Instructor Absence or Weather: If a class must be cancelled due to instructor illness or inclement weather, we will make every effort to offer a make-up class, but this is not guaranteed.

Student Absence: If a student must miss a class due to illness or family emergency, you may request to attend another class within the same week (subject to availability and class capacity). Make-ups are not guaranteed.

For Private Lessons:
We understand that schedules and circumstances sometimes change. If you need to discontinue lessons, simply notify the front desk at least 30 days in advance. Our staff will help you through the process and answer any questions.

For Classes:

Babies, Toddlers, Preschool, Families, Little Keynotes, and Keynotes Storytellers Classes: Withdrawal requires 30 days’ written notice. Tuition for the following month will still be due (for example: notice given mid-September means October tuition is still required).

Semester-Based Programs: For Let’s Play Music, Presto (I or II), tuition for the entire semester remains due even if notice is given mid-semester.

We'll always do our best to accommodate schedule changes. If you need a different lesson day, time, instrument, or teacher, please contact the front desk. We'll work with you to find another available opening whenever possible.

Our front desk team is always your first point of contact for:

-Scheduling

-Billing and tuition

-Make-up lessons

-Enrollment

-Studio policies

-General questions

For the privacy and safety of both families and teachers, all lesson communication with

instructors should take place through your our Parent Portal.

Finding the right teacher is one of the most important parts of a successful musical experience. We have an incredible team of teachers and we strive to help pick the right match from the start. However, rest assured, should you or your child feel they want to make a change, simply contact the front desk and we will work with you subject to availability.

For younger students, parents are welcome to observe lessons if it helps their child feel

comfortable. As students grow in confidence and independence, many families choose to relax, read, scroll, or work in our lobby. Your teacher can also help determine what works best for your child.